KLSi（Beijing） International Technology co., ltd is a global high-tech company in Beijing. We have own factory, R&D, sales and engineer service team for aesthetic and medical devices in Beijing. Our flag is to create the top quality machines and awesome services. We can provide OEM&ODM service, training, delivery, after service, etc. The main products include Vacuum cavitation slimming machine, Diode laser machine, OPT IPL machine, Hifu ultrasound machine, RF Microneedling machine, Skin cooling machine, Picosecond pigment removal machine, ND YAG tattoo removal laser machine, 10600nm CO2 fractional laser machine.
We have Medical CE, Aesthetic CE, ISO13485&ISO9001, RoHS certificates and test reports to meet market and customs rule.
Respect customers, understand customers, continue to provide products and services beyond customer expectations, as customers'partners. This is the service concept that we have always adhered to and advocated.
1. Every step, the first thing that comes to mind is that the consumer's consumption concept has changed after the enterprise has changed from a seller's market to a buyer's market. In the face of a large number of goods (or services), consumers are more willing to accept good quality goods (or services).
The quality here refers not only to the intrinsic quality of the product, but also to the appearance quality and service quality of the product. So meet the needs of consumers.
We should stand in the position of customers (or consumers), not in the position of companies to research, design and improve services.
Improve the service system, strengthen the service during and after sales, and help customers solve all kinds of problems in using goods in time, so that customers feel conv
2. Customers are right
First, customers are buyers of goods, not troublemakers.
Secondly, customers are aware of their needs and hobbies, which is exactly the information that enterprises need to collect.
Third, because customers have "consistency", quarrelling with one customer is quarrelling with all customers.
3.Elements of Customer Satisfaction
Goods Satisfaction: refers to the satisfaction of customers with the quality of goods.
Service Satisfaction: refers to the customer's positive attitude towards the pre-sale, in-sale and after-sale service of the purchased goods. No matter how perfect the commodity is and how reasonable the price is, when it comes to the market, it serves. "After-sales service manufacturing customers".